The NDIS (National Disability Insurance Scheme) is revolutionising the way disability services are provided in Australia. It has been designed to support people with a permanent and significant disability to take part in everyday activities.
Through the NDIS, you identify the supports you need to live your life. These supports help you achieve goals in areas including independence, involvement in your community, education, employment, health and wellbeing.
The NDIS gives you choice and control over how, when and where these supports are provided. It gives certainty that you will receive the support you need over your lifetime. It also focuses on early intervention, at a time when getting early support can reduce the impact of disability.
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“I am writing to thank OnSide in particular my Support Coordinator for looking after myself and in particular my needs. My Support Coordinator has at all times been very professional right from when she took me in as a client. She has been exceptional in breaking up my next plan. S he is always taken the time for managing the endless questions I ask. She is always prompt, efficient and comforting.”
“I would just like to compliment my Support Coordinator on her professionalism. I was on the phone with her for an hour yesterday and we had a lovely chat. She took the time to thoroughly explain everything to me at a nice easy pace (as there was a lot to take in). I could feel her kind and genuine nature through the phone and that was very reassuring for me to know that my father (and our family) will get the best service possible. I really look forward to working together with her and OnSide and seeing what we can achieve.”
“They’ve initiated things and done more in 2 weeks than what my previously coordinator did in 12months.”
“Very responsive and they worked really well and tried really hard. They’re always able to be contacted. I had been using other services and they have liaised well with them – they’ve fit in well. I’ve had no problems.”
“They have a great understanding of the NDIS process. If I contact them with any requests they willing help and they are always available and get back to me.”
“They communicate on a regular basis and are prompt in returning calls and emails.”
“So far they’ve been good. They come out to the house and explain everything properly before you commit to anything. They have helped get me some services and other things that I need.
The cleaning service I’m using isn’t great, I don’t like the person who comes out. Last I heard they were working on getting a ramp, but I haven’t anything.”
“They’ve been doing a job, I haven’t had any problems with them, they’re easy to talk to.”
“They’re very quick to respond and have helped me find providers. They seem to have a lot of knowledge.”
“They’ve been alright to me but I don’t have anything to compare it to. They matched with what I needed and my financial criteria. We all still learning about the NDIS system.”
“My support coordinator has been very helpful and is very responsive. He always shows a great attitude, always happy and very attentive. Thank you onside.”
“I have recommended OnSide to a couple of people already.
I like the staff I have, I’ve had two coordinators and both were friendly and approachable.”
“For what I need so far they’ve managed to do what I’ve needed. They’ve been helpful.”
Kay and Dean Carter
“The team at Onside are second to none.
They made our NDIS transition so easy with their understanding, kindness and respect.
They are always helpful , contactable and nothing has ever been a problem however large or small.
They have found us fantastic contacts and have always followed up to make sure we have been happy with the services.
We cannot recommend highly enough!”
“I am satisfied with all my dealings with them so far. I am kept well informed and I trust them.”
“OnSide has always gone above and beyond to make sure services can be provided and obtained even with short time frames.
They have been very helpful and I would recommend the service purely for the prompt and efficient action to requests.”
“My support coordinator is very committed to her job. I find really easy to talk to if any issues come up and generally. I find it extremely difficult to complete things like this but wanted to make sure that she is acknowledged for her hard work.
She has made the NDIS easy to navigate and I have benefited greatly from her experience and knowledge. We have built a strong rapport and I trust her which is something I don’t do easily. She has assisted me to set and achieve goals and I feel that since meeting her I feel more positive and less anxious.”
“I have been so impressed with our co-ordinator. He has made our lives so much easier as a result of his professionalism and genuine care. I can highly recommend this company.”